Refund policy

At BYN Beauty, every custom press-on nail set is a personalized commission created specifically for you, based on your Younique preferences for size, shape, color, and design. Due to the highly customized nature of these orders, we cannot offer refunds or returns once your order is completed and shipped. However, we understand that your satisfaction is essential, so we offer a one-time exchange option under specific conditions.

Each custom nail set is handcrafted to meet your specific requests, making it Youniquely yours. Unlike ready-made items, custom sets cannot be resold or repurposed. The time, materials, and artistry invested in creating your custom set are tailored exclusively for you, which is why refunds are not possible.

• Exchanges are available if you are unhappy with the design of your custom set.

• Requests must be submitted within 7 days of receiving your order.

• This policy applies only to unused and unaltered sets. Sets with adhesive tabs or glue applied are not eligible for exchange.

• Since custom sets are made specifically for you and cannot be resold, you are welcome to keep your original set while we create a new one.

• A redesign fee will apply to cover the cost of materials and time. The fee will be determined based on the level of design adjustments requested (e.g., 50% of the original price).

• Design updates must be agreed upon before production of the new set begins.

• Customers are responsible for shipping costs associated with the new set.

• Once the redesign fee is paid and design details are finalized, your new set will be created and shipped within our standard production timeline.

To help ensure your custom order is exactly as you envisioned:

1. We confirm all order details with you before beginning production.

2. We offer a free sizing replacement for up to four nails on your first set, should you experience fit issues.

3. Our team is available to provide guidance on sizing, style, and design choices during the consultation process.

If your custom order arrives damaged or differs from the agreed-upon design, please contact us within 7 days of receiving your order. We will work with you to find an appropriate solution, such as a replacement or repair, depending on the circumstances.

• Exchanges are a one-time courtesy to ensure you love your nails.

• If you are unsure about your design choices, we recommend taking advantage of our consultation process to confirm your preferences before production.

• Our team is always here to help guide you toward the perfect set!

If you have any questions or would like to request an exchange, please contact us at sales@bynbeauty.com. Your satisfaction is our top priority, and we are committed to ensuring you have an amazing experience with BYN Beauty!